How We Do It
Tailored Solution
Designed Around You
We’re intentionally different about how we do things because we care about your specific needs more than everyone’s total possible requirements.
We build cooperation and customization into every engagement through our Universe Mapping process and we build the solution we designed through a custom implementation of the Agile methodology.
Universe Mapping
We begin by understanding your unique workflow requirements, ensuring a tailored solution that fits seamlessly into your operations.
User-Centric Design
We limit scope to what can be delivered in a focused 12-week development cycle, keeping the work centered on what matters most to your team.
Agile Implementation
We work in 2-week sprints with hands-on working sessions and stakeholder demos to ensure alignment and progress.
Collaborative Development
Engage with our team in collaborative sessions to ensure the final product meets your expectations and requirements.
Optimized Workspaces
You receive a custom workspace that was designed and optimized specifically to make your work life better.
Continuous Feedback Loop
We use regular demos and feedback to refine the solution continuously, ensuring it evolves with your needs.
How we deliver your Workspaces experience
Workspaces was designed around a simple idea: software should adapt to the way you work — not force you to adapt to it.
Instead of making users navigate disconnected applications, rigid workflows, and bloated interfaces, Workspaces brings everything together into focused, intuitive experiences centered on what actually matters: the case, the contract, the client, the project — the center of your universe.
Within each Workspace, common actions are automated and placed exactly where users need them, so work moves forward with less friction and fewer clicks. And when work doesn’t follow a straight line (because it rarely does), Pathways provides flexibility with constraints — guiding users without locking them into fragile, break-prone processes.
Under the hood, Workspaces is built on proven, industry-leading platforms: Laserfiche for content and process automation, and Cloudflare for global performance and scale. The result is a system that feels simple on the surface, yet powerful, secure, and resilient at its core.
Our Toolset
Workspaces
Focused experiences built around how work actually happens.
Workspaces is not a product you install — it’s an experience that’s intentionally designed.
Each Workspace is centered on a core business entity (such as an invoice, case, contract, project, or client) and presents users with a clean, role-based interface that shows only what they need to see — nothing more. One pane stays focused on the center of the universe, while supporting panes provide the context required to take action without losing momentum.
Behind the scenes, Workspaces brings together documents, forms, tasks, metadata, records, and integrations into a single, cohesive experience. Instead of jumping between tools and screens, users stay oriented, productive, and focused on outcomes — not software.
Why it matters
Traditional implementations often expose users to the full complexity of the platform. Over time, this leads to lost context, excessive clicks, and users spending more energy navigating the system than running the business.
Workspaces removes that overhead. It reduces cognitive load, shortens learning curves, and keeps attention where it belongs: on the work itself.
Pathways
Flexible guidance without fragile processes
Pathways exists because real work is rarely linear.
Instead of forcing every scenario into a rigid workflow, Pathways provides guided flexibility. It allows teams to define what needs to happen without over-engineering how it must happen in every possible situation.
Pathways organizes work as structured plans made up of activities, actions, and outcomes — all tied to the same underlying business entity. Users always know what they’re working on, what’s next, and what’s required, even when exceptions arise.
Pathways can be as simple as a checklist or as sophisticated as a network of interrelated activities that span documents, forms, workflows, and external systems. When patterns emerge, exceptions can be formalized — turning real-world behavior into repeatable guidance.
Why it matters
Rigid processes break the moment reality deviates from the diagram. Pathways absorbs that variability without losing control.
The result is consistency without brittleness — productivity without paralysis.
Laserfiche
A proven foundation for content and process automation
Workspaces is built on Laserfiche, an industry-leading platform trusted by organizations worldwide.
Laserfiche provides two tightly integrated — yet independently powerful — platforms:
Content Services Platform
A secure, document-centric repository for document management, records management, imaging, metadata, and lifecycle governance.
Process Automation Platform
A process-centric engine for orchestrating workflows, approvals, integrations, and state-driven automation.
This dual-platform foundation allows Workspaces to treat documents and processes as first-class citizens — without forcing one to bend unnaturally to serve the other.
Why it matters
Workspaces doesn’t reinvent the foundation — it builds on one that’s already proven, secure, and trusted.
Cloudflare
Global performance, reliability, and scale
To ensure Workspaces is fast, resilient, and globally available, we rely on Cloudflare — the leader in edge networking and internet infrastructure.
Cloudflare powers critical parts of the modern internet, and we leverage it specifically to:
- Deliver JavaScript libraries and application assets at the edge
- Improve performance and responsiveness across geographies
- Support serverless execution that enhances Pathways without adding operational complexity
This infrastructure layer is intentionally invisible to users — but essential to delivering the smooth, reliable experience they expect.
Why it matters
Performance, availability, and security aren’t optional. Cloudflare ensures Workspaces performs consistently, securely, and at scale — no matter where your users are.
Development Environment
True agility without production risk
One of the biggest limitations of Laserfiche Cloud today is the lack of a true development environment for building and evolving user interfaces. We solved that.
We’ve created a dedicated development environment for Workspaces that allows our team to design, build, and iterate on Laserfiche Forms–based interfaces without touching your production system. This separation is foundational to how we deliver solutions safely, quickly, and predictably.
Why this matters
This development architecture enables a truly agile delivery model:
- Features are developed, refined, and validated outside of production
- Epics are deployed cleanly when they’re complete — not half-finished
- New functionality can be demonstrated early without impacting live users
- Production systems remain stable, secure, and predictable
Instead of large, risky releases or prolonged freezes between changes, we deliver value incrementally — one completed epic at a time.
Our Continuous Improvement Approach
We know you will need to make updates as you use your workspace, so we plan for it.
Our support plan includes the following:
Regular Updates
Updates and fixes when you run into things that don’t seem to work right
Reactive Application Updates
Updates to deal with changes your other applications force on you
Quarterly Reviews
Quarterly reviews your Universe map to make sure we’re all aligned and working towards the same goals
Ongoing Development
Continued development of your workspace based on new functions