Live webinar · The Workspace Sessions — Session 2
Friction is a Filter
August 27th · 12:00 PM est · Live, 45 min + Q&A
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Missed the webinar? Catch up and watch it here now!
Discover how hidden friction can cause people to abandon, bypass, or never even start a process. Friction Is a Filter breaks down how to spot those barriers and shares practical ways to create processes that are easier to start, complete, and track.
Find the friction hiding in your processes.
What you will gain from this webinar
See where your processes are failing quietly
Learn to spot the friction that causes people to never start, abandon, or bypass a process and uncover problems that traditional reporting may never show you.
Recognize the barriers that drive people away
See how unnecessary logins, hard-to-find forms, repeated questions, document requests, and missing status updates create friction at every stage.
Learn how to design a better path
Walk away with five practical principles you can use to make processes easier to start, complete, and track.
For existing Laserfiche organizations
Already own Laserfiche Forms?
Laserfiche Forms gives you the tools to capture information and drive processes. Workspaces builds on that foundation to create a simpler, more guided experience for the people interacting with those processes; without starting over.
In the webinar, we’ll show how Forms and Workspaces work together to reduce friction from the first interaction through the processes you already run.
When a Process gets hard, people don’t slow down.
They leave.
Past a certain point — usually the third time someone is asked for information the organization already has a process stops producing submissions and starts producing these three things instead.
Bypassed
A workaround appears. Someone emails a supervisors directly. A spreadsheet is born. the official process becomes friction.
Abandoned
Started, never finished. The half-completed packets, the closed browsers tab, the forms in drawer.
Never attempted
The granted is never requested. The support is never asked for. The benefit is never claimed.
All three look identical in your system of record:
no submission.
You’ll see a experience, start to finish
No slideware and no highlight reel. Two guided experiences walked end to end on screen, so you can watch exactly where the friction used to be and what replaced it.
External
A program application on a phone: plain-language questions, information already on file filled in, and a status view the applicant can actually check.
Internal
A purchase request that routes, approves, and lands in the system of record without a single PDF changing hands.
Same anatomy, different asker. That’s the whole thesis in two walkthroughs.
Five properties, and the filter one removes.
This is the framework the session runs on. Each property exists to take one specific filter out of the way.
Ask, don't file
“Which of these forty PDFs is the current one?”
Adapt to the asker
Irrelevant questions that signal this wasn’t built for me
Pre-fill what you know
Repeat answers — the friction that actually triggers walking away
Route, don't collect
The person who retypes it, and the workaround that replaces them
Show status
Post-submit silence, and the phone call it produces
Same anatomy, different asker. That’s the whole thesis in two walkthroughs.
Every Registrant Receives
The Friction Filter
An interactive diagnostic you can run on your own processes. Answer a few questions about the experience, from repeat information and mobile access to visibility into status and see where friction may be causing people to abandon or bypass the process, who may be getting filtered out, and which processes could be failing quietly.
Works offline in any browser. No login, no tracking, nothing to install.
YOUR PRESENTER
Eliot Shaffer
Eliot designs and builds Workspaces for public-sector, utility, tribal, and healthcare organizations; the kind where a single process touches four systems and six people.
He spends most of his week deciding what a system should ask a human being, and what it should already know.
Every Registrant Receives
Find out which of your processes are failing quietly.
Thursday, August 27 · 12:00 PM ET · 45 minutes + Q&A.
Every registrant gets the recording and The Friction Filter.
Questions? Sales@WorkspacesGroup.com · (844) 975-7722